Privacy Policy

Effective Date: 08 June 2025

At Madrugada, we are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

1. Who We Are

Madrugada
Located in Évora, Portugal
Email: info@madrugadaevora.com
Phone: +351 918 784 221

2. What Personal Data We Collect

We may collect and process the following information:

• Name, email, and phone number (via forms or messages)

• Booking details and accommodation preferences

• Payment information (processed securely via Stripe or PayPal)

• Technical data (IP address, browser, device info)

• Usage data (pages visited, time spent) via Google Analytics

• Messages sent through WhatsApp

3. Why We Collect Your Data

We collect and process data for the following purposes:

• To manage and confirm bookings

• To respond to enquiries and support requests

• To improve our website and services

• To comply with legal obligations

• For marketing communications (if you opt in)

4. Legal Basis for Processing

• Contractual obligation: to process bookings

• Legitimate interest: to improve user experience

• Consent: for marketing and analytics

• Legal compliance: in accordance with tax or booking regulations

5. Third-Party Services

Your data may be processed by trusted services we use:

• Google Analytics (analytics and performance monitoring)

• WhatsApp (customer communication)

• Stripe & PayPal (payment processing)

These services may operate outside the EU but comply with GDPR through appropriate safeguards (e.g. standard contractual clauses).

6. Your Rights

You have the right to:

• Access the data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain processing

• Withdraw your consent at any time

• Lodge a complaint with a supervisory authority

7. Data Retention

We retain your data only for as long as necessary to fulfil the purposes above or to comply with legal obligations (e.g. tax regulations).

8. Cookies

We use cookies to enhance your experience and track usage (via Google Analytics). You can manage your cookie preferences through our banner or browser settings.

9. Contact Us

If you have any questions or requests regarding your personal data, contact us at:

📧 info@madrugadaevora.com
📞 +351 918 784 221